Waiting for your Banggood order to arrive? Here is what you need to know.

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Here is a common list of things you might think about when waiting for your Banggood order to arrive. We based these questions on the most common things our customer service get asked.

Why does my order have no tracking number?

Not all orders have a tracking number, check the details of your shipping method to make sure the method is tracked. If it is tracked, the tracking number is active when the item is handed over to the carrier.

Why does tracking take time to update?

Sometimes tracking can be slow to update, we use the most affordable tracked shipping carriers so the frequency of updates can vary depending on the time of year and destination. This allows Banggood to give you the most affordable/free shipping options.

Have you actually sent my order?

If your status is shipped, but your tracking is not showing any information yet, it is possible it is in transit to the final carrier. For some shipping methods, there is a process between our warehouse and the last carrier. This can cause the tracking to have no information. An example of this is with some express deliveries, the package is sent overland transport (national postal company trucks) before being handed over to the final tracked courier, this process can sometimes go between HongKong and Mainland China so there is also a customs clearance during this time. Each method has its own path so not all will follow this process.

The 60-day policy

To allow for the delivery time we have a policy of only making a claim of non-delivery after 60 days for Chinese warehouse orders and 30 days for overseas warehouses*. This allows adequate time for delivery when events beyond our control occur. On some occasions, postal strikes, weather, delays at customs and other events can cause shipping to be slower than estimated.

*The number of days are for most destinations, some destinations have longer periods of time, andd some conditions apply. Visit the offical page for the most up to date information.

What about the shipping times posted on the product page?

This time is only an estimate based on the majority of orders. Most orders will arrive within this time, and on average yours should too. On some occasions, they do not and this is why we have an extended 60-day claims policy. We found if we refunded people at the estimated time, most of the time it would come just after that and the customer would end up paying us back. Waiting till 60 days means almost no claims unless it was lost or stolen during transit.

Shipping times can be inconsistent

Shipping times can vary, so you might not always get the same delivery time, even if the orders ship from the same warehouse. The estimated time gives the best timeframe of when to expect delivery.

Customs want me to pay extra at the border!

Each Country has its own rules on importing, it is your responsibility to check out local rules. For some items, we offer tariff insurance so we can pay if you get asked at customs.

The local US, AU and EU warehouses can avoid tax as it is shipped domestically (or within the EU).

After it arrives

  • Inspect and check the package, if there is any damage take photos and contact us within 3 days.
  • Write a review if you have tested the item and share your experience,

If it doesn’t arrive after waiting 60 days.

Contact us and we will investigate the situation and refund or resend if the package is lost, some conditions apply.